Privacy policy
LKQ Atracco AB Privacy Policy
This policy describes how LKQ Atracco Group AB (hereinafter referred to as AGAB) and its group companies collect and process your personal data, what rights you have regarding the processing, and how you can ask questions or request corrections to your personal data.
You should always feel secure when sharing your personal data with AGAB or any of our group companies. With this privacy policy, we aim to demonstrate that we handle your personal data in accordance with applicable legislation.
The data controller responsible for processing your personal data is: LKQ Atracco AB ((a registered company with the Swedish Companies Registration Office, org. no. 556130-4519). Our address is Druveforsvägen 32, 504 33 Borås. You can learn more about us on our website at https://lkqatracco.com/
LKQ Atracco AB always takes the utmost responsibility for your privacy and processes your personal data with care and in compliance with relevant regulations. All employees within the group who handle personal data have received basic training on data protection.
LKQ Atracco AB and its group companies have appointed a Data Protection Officer (DPO). If you have any questions regarding the processing of personal data, please contact dpo@atracco.se.
Your rights
- Request corrections to your information
The information we process about you should be accurate. If you discover any inaccuracies or, for example, if you have changed your name, moved, or updated your contact information, you have the right to request corrections to the data.
- Request deletion from our systems
You have the right to request to be deleted from our systems. This request will be granted if the data is no longer needed for the purposes for which it was collected or if there are no other legal requirements, such as accounting laws or tax regulations, that require us to retain the data. Only the data necessary to meet legal requirements will be retained in such cases.
- Right to data portability
You have the right to request your data in a machine-readable format to transfer it to another service.
- Right to restrict the processing of your personal data
In certain cases, you have the right to request that we temporarily restrict the use of your personal data. For instance, this could apply if you have requested corrections to your data and want to limit its use while the corrections are being made.
- Right to object to data processing
You have the right to object to the processing of your personal data if the legal basis for processing is a legitimate interest assessment.
- Right to request a data extract
You have the right to receive a free data extract once per calendar year. This request must be made in writing, signed, and submitted to us. The extract will include information about what data is registered about you, the purposes of the processing, and to whom the data has been or will be disclosed.
What personal data do we process about you?
Customers of our dismantling services:
Phone customers:
The data we collect from you when you make purchases over the phone may include:
- Name
- Address
- Personal identification number (for invoicing)
- Phone number
- Vehicle registration number
Customers purchasing in-store:
The data we collect from you when you make purchases in our stores may include:
- Vehicle registration number
- Name
- Address
- Phone number
Customers scrapping their vehicle:
- Copy of your driver’s license
- Vehicle registration number
Customers at our workshops
- Vehicle registration number
- Name
- Address
- Phone nomber
- Personal identification number
Customers at our Tire centers
- Vehicle registration number
- Name
- Address
- Phone nomber
- Personal identification number
Job applicants
- Read more at this link: Information till arbetssökande.
Why do we process your personal data?
Atracco and our group companies primarily process your personal data for the following purposes:
- To fulfill our obligations to you as a customer, including processing purchases, invoicing, and delivering goods.
- To manage any warranty commitments.
- To simplify the purchasing process for returning customers.
- To provide information about our products and services and to send targeted marketing via post, email, SMS, or phone.
- To deliver relevant and personalized information through newsletters.
- To assess which payment methods we can offer you, such as through credit checks.
- To comply with applicable legislation, such as accounting laws.
- To enable communication with you regarding your order or other matters related to our services.
What do we do with your information?
| Purpose of processing | Legal basis for processing | Categories of personal data | Retention period |
| To receive your inquiry, send a quote, and complete an order | Purchase agreement | Name Address Personal identification number (for invoicing) Phone number Vehicle registration number | 24 months after your last purchase or inquiry |
| To ensure compliance with legal requirements | Legal obligation | Name Address Personal identification number (for invoicing) Phone number | As long as required by applicable legislation |
| To market Atracco or its group companies via email, phone, post, or SMS | Legitimate interest | Name Address Phone number | 24 months after your last activity with us, such as a purchase or quote request |
| Deregister and scrap your car | Legal obligation | Copy of drivers license Vehicle registration number Yellow section of the registration certificate | A copy of your driver’s license and registration certificate is kept until we deregister the car with the Swedish Transport Agency (Transportstyrelsen). After that, the information is destroyed. The vehicle registration number is stored in our systems to fulfill our obligation to report scrapped vehicles to the Swedish Transport Agency for as long as required. Once the car is deregistered, we no longer classify the registration number as personal data. |
| Perform service on your car | Purchase agreement | Vehicle registration number Name Address Phone number Personal identification number | 24 months after your last activity with us. |
| Conduct damage repairs on your car | Purchase agreement | Vehicle registration number Name Address Phone number Personal identification number | 24 months after your last activity with us. |
| Provide tire storage services | Agreement/legitimate Interest | Vehicle registration number Name Address Phone number Personal identification number | Upon termination of the agreement, the data may be retained for an additional 12 months to ensure your tires have been returned and to market similar products or services. |
Where your data is stored
Your data may be stored in different systems depending on whether one of our workshops or dismantling facilities has registered you as a customer. Below is an overview of where the data is stored:
Dismantling facilities:
Customer data is stored in the central customer database of the DemoMax business system. This database is shared by the dismantling facilities within Märkesdemo. For a list of the dismantling facilities included in this group, visit www.markesdemo.se/info.
Customer data may also be stored in the older business system, Fenix. In this case, customer data is only visible to the group companies within AGAB.
Workshops:
Customer data is stored in the CABAS damage management system, which facilitates communication with insurance companies, dismantlers, and spare parts suppliers.
Data is also stored in the COBRA business system, used for invoicing and workshop scheduling.
Tire centers:
For Örebro Bildemo AB, customer data is stored in the DemoMax business system, which is shared by the dismantling facilities within Märkesdemo. Visit www.markesdemo.se/info for more details.
For the tire workshop at Upplands Bildemontering AB, data is stored in the Däckdata business system and is not shared outside the organization.
How long do we retain your data?
We retain your data for as long as necessary to fulfill the purposes described in this privacy policy. If required to comply with legal obligations, we may store your data for a longer period.
For customers, we store your data for a maximum of 24 months after your most recent purchase or activity with us.
Who do we share your personal data with?
Dismantlers:
Group companies within AGAB may share personal data with third parties such as group affiliates, other dismantlers within Märkesdemo, partners, and IT support staff.
Third parties may use data from Märkesdemo’s central customer register to handle repeat purchases, deliver goods, and contact you regarding orders and warranty matters. Recopart AB (org. no. 556663-6261), a group company within AGAB, is the data controller for the shared customer register in DemoMax.
When ordering parts from a dismantler outside Märkesdemo, customer data is only shared to fulfill the order and deliver the parts to you.
Workshops:
Customer data may be shared with the insurance company where the car is insured and the workshop responsible for repairs.
Data may also be shared with spare parts suppliers and other providers of products and services related to your vehicle.
Tire centers:
Data may be shared with Compilator AB, which provides systems for tire workshops and tire storage services.
If the data is stored in DemoMax, it may be used in Märkesdemo’s central customer database to handle repeat purchases, deliver goods, and contact you regarding orders and warranty matters.
Protecting your personal data
We are committed to ensuring your security as a customer of AGAB. We have implemented measures to protect your personal data from unauthorized access. All data is stored in databases secured by access control principles and firewalls.
Contact information
If you have questions about how we handle your personal data or about this privacy policy, don’t hesitate to contact us:
LKQ Atracco AB
Druveforsvägen 32
504 33 Borås
dpo@atracco.se